Returns & Exchanges
BRAND OFF online buying club offers a 14-day return window for all premium fashion items, provided they remain in their original condition with all security tags attached. We strive to ensure every member is satisfied with their luxury purchase through a transparent and secure return process.
Initiate Request
Log into your account and navigate to your order history to select the items you wish to return and receive a Return Authorization Number.
Secure Packaging
Place the item back in its original designer packaging, ensuring all authenticity cards, dust bags, and tags are included to avoid a restocking fee.
Shipping & Labeling
Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location within 3 business days of your request.
Inspection & Refund
Once our luxury experts verify the item's condition at our warehouse, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing